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Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to Drivers Help (“we”, “us”, or “our”).

Drivers Help is operated by Crownville LTD, a company registered in England and Wales under company number 02129154.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website drivers-help.com(“the Site”).

If you have any questions, please contact us at [email protected].


2. Information We Collect

We collect and process the following types of personal information:

a) Information you provide directly:

  • When you contact us via email or forms (e.g., your name, email, and message).
  • When you subscribe to updates or newsletters.

b) Information collected automatically:

When you use our website, we use Google Analytics to collect non-identifiable data such as:

  • IP address (which may show your approximate location)
  • Browser and device information
  • Pages visited and duration of visits
  • Referring websites and traffic sources

This data is collected through cookies and similar technologies (see our Cookie Policy).


3. How We Use Your Information

We use your information to:

  • Respond to your enquiries.
  • Improve the performance and usability of our website.
  • Analyse user behaviour via Google Analytics.
  • Comply with legal and regulatory requirements.

We do not sell or rent your data to third parties.


4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you agree to cookies or marketing communications.
  • Legitimate interest: To maintain and improve our website and respond to queries.
  • Legal obligation: To comply with applicable laws.

5. Sharing Your Data

We may share limited information with trusted third parties, such as:

  • Google Analytics for website analysis.
  • Web hosting providers for site maintenance and security.

All third parties must process your data in compliance with UK GDPR and our instructions.


6. Data Retention

We only keep your personal information as long as necessary to fulfil the purposes outlined in this policy.

Google Analytics data is typically retained for up to 26 months, depending on your cookie preferences.


7. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to your data.
  • Correct inaccurate information.
  • Request the deletion of your data.
  • Withdraw consent at any time.
  • Object to processing in some instances.

To exercise your rights, please contact [email protected].


8. Data Security

We implement suitable technical and organisational measures to protect your personal data. However, no online platform can guarantee absolute security.


9. International Transfers

Your data may be transferred to and processed by Google in countries outside the UK. We ensure appropriate safeguards, such as the UK International Data Transfer Addendum, protect such transfers.


10. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always appear on our website, with the effective date shown above.


11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact:

[email protected]
Crownville LTD, registered in England and Wales
Company No. 02129154